Frequently Asked Questions

When can I start submitting referrals?
You may begin submitting referrals as soon as you have been approved and can successfully access the Business Partner portal.
How do I submit a referral?
Once you are registered, please visit the Business Partner Referral Program website, login and complete the official form. Only referrals submitted through the Business Partner Referral website qualify for commission.
Do I have to work with a specific TWCBC seller?
Business Partners are free to work with any TWCBC seller.
If I work with a local TWCBC Account Executive, how can I ensure he/she receives a lead?
When submitting your referral lead via the Business Partner Referral Program portal, you MUST enter the name of your sales representative in the field labeled "Account Executive". This will ensure your dedicated Account Executive will be notified of your referral.
My TWCBC seller is no longer with the company. How do I get in touch with a new TWCBC point of contact?
In this instance please email to support at and we will put you in touch with a new TWCBC Seller.
What referrals will be eligible for compensation?
  • New prospects within the TWCBC footprint.
  • Existing customers who add a new product line to their account.
  • For example:
    • - An existing Video only customer who adds Business Class Phone.
    • - An existing High Speed Data customer who upgrades to Fiber.
    • - An existing Business Class Phone customer who upgrades to PRI.
    • - An existing High Speed Data customer that adds an ancillary product like Cloud (Navisite) or Managed Security.
How will I know when a deal I have provided has been installed?
Leads will be updated in the portal throughout the process. You will also receive an email notification to alert you that a lead’s status has been updated.
What is TWCBC’s compensation plan for referral partners?
TWCBC will pay out a one-time payment equal to 100% of the monthly recurring revenue referred and installed, up to $5,000 per signed agreement, before taxes, surcharges, and installation fees.
How do I check payment status?
The status of your leads will be updated in the system throughout the process.
At what point will I be paid for a deal that I have provided?
Payments are processed within 60 days of installation for a qualified deal.
How can I find historical payment information for deals I have provided to TWCBC?
Business Partners are able to look up previous leads submitted via the portal. Your Account Executive will also be able to assist you with finding a payment’s status.
Can I advertise my relationship with TWCBC?
Business partners cannot advertise their business partner relationship with TWCBC, however TWCBC collateral may be displayed in your place of business.
How can I update my current address information?
In order to update your address please complete a new W9 form, which can be found here. (link to pdf) Once completed please email your new W9 to for processing.
How can I find out more about upcoming TWCBC events, product launches, and business partner incentives?
Your Account Executive will be able to update you on all upcoming product launches and partner events. Additionally, Business Partners will receive an e-newsletter which will provide details on current incentives, upcoming partner events and product launches.
If I have further questions, who should I contact regarding the Business Partner Referral Program?
Your TWCBC Account Executive is your main point of contact.
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